The information provided by Civic Exchange on this website (www.civic-exchange.org) (“Website”) is for reference only. Whilst Civic Exchange makes all reasonable effort to ensure that the information published on this Website is accurate at the time it is published, no express or implied warranty is given by Civic Exchange as to the correctness, reliability, topicality or completeness of such information for any purposes. Civic Exchange accepts no responsibility for any mistakes or omission as to the information provided on the Website, and shall not be held liable for loss and damage in any regard.

This Website may contain hyperlinks to websites operated by external parties (“External Websites”). Such hyperlinks are provided for your reference only. Civic Exchange does not control such External Websites and is not responsible for their contents or your use of them for any purposes. Civic Exchange’s inclusion of hyperlinks to such External Websites does not imply or represent Civic Exchange’s endorsement of the information on such External Websites or any association with their operators. Civic Exchange accepts no responsibility for the content of any site to which a hyperlink from this Website exists and shall not be liable for any loss or damages arising from or related to its use.

Data Collection


Please note that your personal information will be collected through the use of our Website. For details, please see our Internet Privacy Policy Statement below.


In order to process your subscription to Civic Exchange’s e-newsletter and other communication services, we require you to provide your personal information to us. We may use your personal information in Civic Exchange’s operation, provision of services and promotion of activities and events.


When your personal information is transmitted to our Website, you may risk disseminating your personal information to external parties who may have an ability to intrude into Civic Exchange’s transmission session. Civic Exchange accepts no responsibility for any such intrusion into its transmission session by any external party.


We may need to share or use your personal information to assist us to provide our services and communicate with you as may be required. We may contract with other external parties (“External Operators”) to perform services on our behalf (including but not limited to processing applications, providing mail and delivery services, processing orders, providing support and conducting research). In order to enable these External Operators to perform these services, we may need to provide them with access to your personal information. Civic Exchange shall impose strict requirements of security and confidentiality upon them in how they handle your personal information. They will not be permitted to use your personal information for any purposes other than to perform the services we have requested them to provide.

For further information, please refer to our Internet Privacy Policy Statement below.


In all other circumstances, we will not disclose your personal information unless we have previously informed you, have been authorized by you, or as required to do so by request from regulatory authorities or by law.

According to the Personal Data (Privacy) Ordinance (Cap. 486) under the laws of Hong Kong, you have the right to access and correct your personal information provided to us. Please contact Civil Exchange by email [email protected] or by post at any time if you wish to access information we hold about you or to ask for the correction of any personal information we may hold about you.

Civic Exchange (CE) Internet Privacy Policy Statement

Your privacy on the Internet is important to us. Civic Exchange has its own Internet Privacy Policy Statement (“Statement”) and this Statement will demonstrate how Civic Exchange collects, uses, and safeguards your personal data from ( www.civic-exchange.org) (“Website”) and assists you in making informed decisions when using the Website. We will continuously update our privacy protection practices in light of new technology, our changing needs to exchange information, and the emergence of new information services. This Statement may therefore be amended from time to time without prior notice to you. You should therefore check this Statement regularly to ensure that you are aware of our latest privacy policies.


Civic Exchange collects two types of information from you: personal data you knowingly choose to disclose that is collected on an individual basis; and other website users’ information which are collected on an aggregate basis when you and other Internet users browse the Website.

  1. Personal data you choose to provide

Information for e-newsletter subscription

When you subscribe Civic Exchange’s e-newsletter, we require that you supply your name, your email address, your areas of interest and other related information for communication purposes.

Credit card information

If you choose to support Civic Exchange with online donations, you may need to provide your personal data and authorize us to obtain other required information from various payment gateways and your credit service provider(s). You may be required to provide the following information (including but not limited to):

  • Full name on your credit card;
  • Credit card number;
  • Credit card expiry date;
  • Credit card identification reference(s);
  • Email address;
  • Identity reference(s);
  • Telephone number and/or fax number;
  • Billing and/or mailing address

In addition to providing the foregoing personal data to us, if you choose to correspond further with Civic Exchange through email, we may retain the content of your email messages together with your email address and our responses (if any). We endeavour to provide the same level of security protection to these means of electronic communication as we do to communications received through other means including but not limited to mail and telephone.

  1. Website user information


A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file may contain information such as a user ID with which the site users can track the pages you visited. But the only personal data a cookie contains is information you supply yourself. A cookie cannot read data off your hard disk or read cookie files created by other websites. When you view the Website, we may use cookies to store information on your computer. You can choose whether to accept cookies on our website by customizing your cookies policy.

IP addresses

We may also log your IP address, or the location of your computer on the Internet for system administration and troubleshooting purposes. We may also use IP address logs to track your session or the frequencies of your visit to the various sections of the Website.


Civic Exchange does not collect any personal data about you unless you voluntarily provide it to us. You provide your personal data to us when you register as a subscriber of our e-newsletter on the Website or when you make an online donation to us (with or without request for a receipt).


Essentially, we use your personal data for purposes of administering our activities, providing communication services and making available other information services to you. We may also use your personal data to notify you about important changes to the Website, and with your consent, new services and special offers.

The main purposes for which your personal data may be used by us are:

  • Processing your registration for our communication services, enquiry or feedback;
  • Incorporating your personal information into our user database;
  • Tracking and examination of our internal procedures in response to enquiries and complaints;
  • Surveys;
  • Processing subscriptions and payments;
  • Complying with disclosure requirements by law applicable in or outside Hong Kong;
  • Public notices;
  • Auditing;
  • Any other related purposes.


Your personal data held by us will be kept confidential but we may provide such data to:

  • Banks and other financial institutions in connection with the collection of payments;
  • Any person, agent, advisor, auditor, contractor or service provider who provides services or advice to us in connection with our operations;
  • Any person under a duty of confidentiality to us;
  • Any person to whom we are required to make disclosure under any law applicable in or outside Hong Kong.

You should also note that the personal data privacy protection as set out in this Statement does not apply to personal data which is passed to third parties, and we are not responsible for the protection of your personal data or lack thereof by such third parties.


You can modify the personal data you previously provided, or opt out of receiving email messages from us and delete your personal information at any time by sending us an email at [email protected] stating that you wish all such data to be deleted from our record. You may also send us your request to modifying your personal data by email to us.

Except as otherwise provided in this Statement, your personal data (as an e-newsletter subscriber and as a supporter providing us donations, funding or other resources) will not be provided to any third party without your consent.


We will keep your personal data for as long as it is necessary to serve you. We will retain your personal data for a reasonable period if you cease to be our e-newsletter subscriber or cease to support us with donation, funding or other resources.


In general, our practice is to limit staff access to confidential information, and also limit the use and disclosure of such confidential information to persons, processes and transactions authorized by Civic Exchange. Staff members designated to handle personal data will be instructed to do in accordance with the terms of this Statement.


Please note that the Website contains links to other websites operated by external parties (“External Websites”). When you use a link to go from the Website to an External Website, this Statement is no longer in effect. Your browsing and interruption on External Websites, including External Websites that have a link to the Website, is subject to that External Website’s own rules and policies which may differ from those of the Website.

Civic Exchange accepts no responsibility for the content of any External Website to which a hyperlink from this Website exists and shall not be liable for any loss or damages arising from or related to its use.


By continuing using the Website you consent to our collection, use of your personal information and to any changes in our policies as described in this Statement.


Unless otherwise noted, all content on this Website, including without limitation, the texts, designs, documents, graphics, drawings, diagrams, interface, sound, music, photographs, video and compilation of data are the property of Civic Exchange and is protected by copyright.

Civic Exchange grants you a limited license to view, access, use, print, and copy the content of this Website for personal, informational, or academic purposes, provided that any and all copyright and other proprietary right notices appear on all reproduced material.

Any reproduction, adaptation, dissemination, alteration, redistribution or commercial use is strictly prohibited unless with the express written consent of Civic Exchange.  Enquiries on usage rights, please contact us at (852) 2893-0213 or [email protected].

Last updated: April 2018